Refund Policy

Refund requests should be reviewed against payment status, download activity, and support history. Because TakeMeds is digital software, refunds should be handled with clear fraud and abuse standards.

If a customer cannot access the buyer portal or never receives a valid license despite successful payment, support should attempt recovery before denying a refund.

Refunds may be denied where a customer has already downloaded the installer, activated the software, or initiated a chargeback instead of contacting support first.

Abuse, duplicate purchase recovery after successful access, or repeated installer redistribution may also invalidate refund eligibility.

Customers should email support with the purchase email and payment reference shown on the Dodo receipt or TakeMeds success page.

The buyer portal and Dodo customer portal should be used as first-line recovery paths for license and receipt issues.